Frequently Asked Questions (FAQ)

 

 

Shopping & Product Authenticity

 

 

1. Are your products genuinely authentic?

 

Absolutely. Yes. At Sahara Nest, we guarantee that every item sold on our platform is 100% Original. We partner directly with certified distributors and authorized brand suppliers to ensure that our customers receive only authentic, premium-quality products. We strictly do not deal in counterfeit or unauthorized goods.

 

2. How can Sahara Nest guarantee the lowest prices?

 

Our business model is focused on efficiency and streamlined sourcing. By minimizing overheads and managing our supply chain effectively, we pass the savings directly to you. This commitment allows us to confidently offer the Guaranteed Lowest Prices in the UAE market.

 

3. Do you offer products for all skin and hair types?

 

Yes. We offer a diverse and curated range across all our collections (Skincare, Haircare, Makeup, Fragrances) to cater to various skin tones, hair types, and sensitivities. We encourage customers to check the "Product Information" and "Key Ingredients" sections on each product page.

 

Payment & Delivery

 

 

4. What payment methods do you accept?

 

We accept a wide range of payment options for your convenience, including:

• Cash On Delivery (COD) – Our primary and most popular method.

• Major Credit and Debit Cards (Visa, MasterCard, American Express).

• Online payment wallets (Apple Pay, Google Pay, etc.).

 

5. Do you offer Free Cash On Delivery (COD)?

 

Yes. We are proud to offer Lifetime FREE Cash On Delivery on every single order, regardless of the order value, across all deliverable regions within the UAE. This is part of our commitment to risk-free, convenient shopping.

 

6. How long does delivery take across the UAE?

 

We prioritize Fast Delivery. Orders are typically processed and delivered within 1 to 3 business days within major cities in the UAE (Dubai, Abu Dhabi, Sharjah). Delivery times for remote areas may vary slightly.

 

7. Can I track my order after purchase?

 

Yes, absolutely. Once your order is dispatched, you will receive a confirmation email or SMS containing a tracking number and a link to track the status of your shipment in real-time.

 

Returns & Support

 

 

8. What is your return and exchange policy?

 

We offer a simple and hassle-free return policy. If you receive a damaged, defective, or incorrect item, you can initiate a return or exchange within a specified period (please check our detailed Returns Policy page for the exact timeframe and conditions). For hygiene reasons, certain sealed personal care products may be excluded if opened.

 

9. What should I do if my product arrives damaged?

 

If your order arrives damaged, please contact our Customer Support Team immediately (within 24 hours of delivery) with your order number and clear photos of the damaged item and its packaging. We will promptly arrange for a replacement or a full refund.

 

10. How can I contact customer support?

 

Our dedicated customer support team is ready to assist you with any inquiries regarding orders, products, or returns.

• Email: info@saharanest.com

• WhatsApp/Phone: +971 52 4139980

• Live Chat: Available on Website

We aim to respond to all queries within 24 business hours.